This page explains how cancelling and refunds work for Pendling for websites (the Starter and Pro plans) and Pendling Pro for the desktop apps. Prices are in US dollars.
Cancelling a website plan
- Cancel any time from the dashboard (Billing), or by emailing us. There are no cancellation fees.
- A cancelled plan keeps working until the end of the month or year you've paid for, then the website moves to the Free plan. Nothing is deleted: campaigns beyond the Free plan's limit are simply paused.
- Downgrading (Pro to Starter) takes effect at the end of the current period; upgrading takes effect straight away.
Refunds for website plans
- New subscriptions: if Pendling isn't right for you, ask within 14 days of your first payment for a plan and we'll refund it in full.
- Yearly renewals: ask within 14 days of a yearly renewal and we'll refund that renewal in full.
- Monthly renewals and part-used periods after these windows aren't refunded, except where the law says otherwise.
- Mistakes on our side (a double charge, a charge after you cancelled, or the service being unavailable for a long time) are always refunded.
Desktop Pro (one-time)
- Bought in the Mac App Store or Microsoft Store: refunds are handled by Apple or Microsoft under their own policies (reportaproblem.apple.com, or your Microsoft account's order history).
- Bought directly from us: ask within 14 days for a full refund; the licence key is then turned off.
How to ask for a refund
Email us from your account's address with the website (or licence key) and a line on why, if you'd like to share it. We reply within 2 business days. Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank or card. Card statements may show a slightly different amount in your own currency because of exchange rates.
Delivery
Pendling is software, delivered online: website plans are active as soon as payment succeeds, and Desktop Pro unlocks straight away in the app. Nothing is shipped.
Contact
Questions about billing: email us, or see the contact page.