This page explains how cancelling and refunds work for Pendling for websites (the Starter and Pro plans) and Pendling Pro for the desktop apps. Prices are in US dollars; if you chose to pay in your local currency, refunds go back in that currency.
Cancelling a website plan
- Cancel any time from the dashboard (Billing), or by emailing us. There are no cancellation fees.
- A cancelled plan keeps working until the end of the month or year you've paid for, then the website moves to the Free plan. Nothing is deleted: campaigns beyond the Free plan's limit are simply paused.
- Downgrading (Pro to Starter) takes effect at the end of the current period; upgrading takes effect straight away.
Refunds for website plans
- New subscriptions: if Pendling isn't right for you, ask within 14 days of your first payment for a plan and we'll refund it in full.
- Yearly renewals: ask within 14 days of a yearly renewal and we'll refund that renewal in full.
- Monthly renewals and part-used periods after these windows aren't refunded, except where the law says otherwise.
- Mistakes on our side (a double charge, a charge after you cancelled, or the service being unavailable for a long time) are always refunded.
Desktop Pro (one-time)
- Bought in the Mac App Store: refunds are handled by Apple under its own policies (reportaproblem.apple.com).
- Bought directly from us: ask within 14 days for a full refund; the licence key is then turned off. Dodo Payments, our reseller, sends the refund.
How to ask for a refund
Email us from your account's address with the website (or licence key) and a line on why, if you'd like to share it. We reply within 2 business days. Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank or card. Card statements may show a slightly different amount in your own currency because of exchange rates. If you paid in your local currency, the refund is converted at the rate on the day it's made, and the currency conversion fee isn't refunded.
Delivery
Pendling is software, delivered online: website plans are active as soon as payment succeeds, and Desktop Pro unlocks straight away in the app. Nothing is shipped.
Contact
Questions about billing: email us, or see the contact page.